Cancel AutoSaves via Web
Step 1: Login to your XENO Profile
Step 2: Select AutoSave at the top right corner
Step 3: A list of all your AutoSaves will be shown
Step 4: Select AutoSave by provider – (Bank or Mobile Money)
Step 5: On the single AutoSave view, select options > Cancel AutoSave
Step 6: Provide a reason why you would like to Cancel your Autosave
Step 7: Enter a security code sent by your Bank to your phone number to approve your monthly direct debit.
Step 8: Your direct debit is Cancelled.
Cancel AutoSaves via App
Step 1: Login to XENO App
Step 2: Press AutoSave icon
Cancel AutoSaves via USSD
Step 1: Dial *165*5*7#
Step 2: Select Option ‘3’ AutoSave
Step 3: Select Option ‘2’ View AutoSaves’
Step 4: Select the goal with AutoSave
Step 5: Select Option ‘3’ Cancel